"CrowdTwist’s loyalty offering centers on impacting 'influenceable customer moments' whether they are related to a transaction or not. It offers over 100 rewardable activities out-of-the-box including social, referral, and advocacy-related interactions."

— The Forrester Wave™: Customer Loyalty Solutions, Q3 2017

 

Our solution is supported by a team of passionate loyalty experts who are dedicated to building partnerships and driving innovation. We work with you to build an omnichannel loyalty program that’s customer-centric, engaging, relevant, measurable and delivers brand value.  Our programs focus on creating authentic customer experiences and influenceable moments.  On-going strategy support is focused on continuous test & learn to ensure programs are fresh and always evolving.

MULTICHANNEL LOYALTY & ENGAGEMENT PLATFORM

We offer a comprehensive, patented feature/functionality set including email, social, mobile and more – fully branded to each client’s look and feel. (LEARN MORE)

STRATEGIC CONSULTING

Our strategy team has deep industry knowledge and will help you build a program to reach your company’s objectives. We have the expertise to construct a differentiated, all-inclusive customer engagement strategy to create incremental connectivity, transactions and revenue. While there is some strategic oversight on every account, we also offer full strategy support including:

  • Program design and management
  • Organizational readiness
  • Quantitative and qualitative client research

PROGRAM MANAGEMENT

Our experienced team of dedicated professionals supports each client as little or as much as is needed to maintain, evolve and iterate a custom loyalty program. We offer additional program support options for clients who would prefer the CrowdTwist team to fully run and manage the day to day program responsibilities.

REWARDS SOURCING AND FULFILLMENT

CrowdTwist allows our clients the ease of managing rewards sourcing and fulfillment on their own or through an integration with their preferred rewards vendor. Alternatively, we can recommend a rewards and fulfillment partner per the client’s request.

 ROI & ENGAGEMENT MODELING

CrowdTwist’s ROI & engagement models enable clients to understand the value of spend & non-spend behavior and ensure financial viability over time. Additionally, we help partners determine the best approach for program monetization.

CREATIVE SERVICES

CrowdTwist offers in-house creative services including program branding and design, digital UX design, content development, and playbook creation.  We work closely with the client's agency of record or internal creative department to ensure consistency with branding guidelines.

“The Zumiez Stash program strengthens our bond with our customers by engaging them more deeply and relevantly. CrowdTwist enables us to recognize and reward our customers for their loyalty.”

-Alicia Kent, Marketing Manager, Zumiez